Shipping policy
Processing time
Because each gown is a one-off sample piece, orders are processed and prepared for shipping within 2 business days of purchase. You'll receive a confirmation email once your order has been dispatched.
Shipping methods and costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Available options and estimated delivery times will be shown before you complete your purchase.
Delivery timeframes
- Domestic (Australia): 2-4 business days from dispatch
These are estimates only and may vary due to courier delays, customs processing, or other factors outside our control.
Packaging
Gowns are carefully packaged to help prevent damage or creasing in transit. We recommend hanging your gown promptly on arrival and steaming or professionally pressing it before your wedding day if needed.
Tracking
A tracking number will be provided (where available) once your order has shipped, so you can follow its progress to delivery.
Risk and inspection on delivery
Risk in the gown passes to you once it has been handed to the courier. Please inspect your gown as soon as it arrives and contact us promptly at brides@araexperience.com if there's any issue with the delivery itself (e.g. damage in transit).
Incorrect address
Please double-check your shipping address at checkout. We're not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by you. If a gown is returned to us due to an address error, reshipping costs will be your responsibility.
Lost or missing parcels
If your tracking shows delivered but you haven't received your gown, or your parcel appears lost in transit, contact us at [email/contact link] and we'll investigate with the courier.